Return & Refund Policy

At Amorelux, we take pride in offering thoughtfully designed jewelry crafted with care, elegance, and attention to detail. Your satisfaction is important to us, and we are committed to providing a clear and reassuring shopping experience.

Please review our policy carefully before making a purchase.

Returns

Return requests must be submitted within 10 days of delivery.

To be eligible for a return:

• Items must be in original condition. 

• All original packaging, including gift boxes and pouches, must be included

• Proof of purchase (order number) is required

Due to hygiene reasons, earrings must not show any signs of wear. Items that appear worn, damaged, or altered will not be eligible for return.

Customers are responsible for return shipping costs unless the item is confirmed to be damaged, defective, or incorrect.

 

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, include:

• Your order number

• Clear photos or videos showing the issue

• A brief description of the problem

Once verified, we will issue a full refund or replacement at no additional cost.

Refunds

Refunds are issued to your original payment method.

Once your returned item is received and inspected, refunds are processed within 5–7 business days.

Please allow additional time (3–5 business days) for your bank or card provider to post the refund to your account.

Order Cancellations

Orders may be canceled within 12 hours of placement, provided they have not yet entered processing.

Once an order has been processed or shipped, cancellations are no longer possible.

Late or Missing Refunds

If you have not received your refund after the stated timeframe, please contact our support team at:

support@amorelux.store

Contact Us

For any questions regarding returns, refunds, or order concerns, please contact us:

Email: support@amorelux.store
Support Hours:
Monday – Friday | 9:00 AM – 6:00 PM (EST)

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Policy Updates

Amorelux reserves the right to update or modify this policy at any time. Changes take effect immediately upon posting on this page.